Void a Payment

Modified on Wed, 23 Aug 2023 at 03:12 PM

Summary: This article explains how a user can void a payment to reschedule payment of the invoice.

Permissions: Schedule payments and manage the AP workflow (recall, mark paid, post)

When a payment fails, the status of the payment is shown as 'Failed' in the Unpaid Invoices tab. You'll also be notified of the failure via email. 

To be able to schedule a payment on this invoice, the user will have to void this payment in their General Ledger. 

Here's how you can void the payment in QuickBooks Online and QuickBooks Desktop.

For NetSuite, refer to this article

Once the payment is voided in the General Ledger, the status of the invoice on Centime becomes 'Ready to pay' and the user can schedule the payment as usual. 

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