- First, please confirm the payment date and details with the customer.
- Next, check your general ledger and bank statement to see if the payment is reflected.
- Some payments might be in process or not posted yet.
- You can also check the last sync between Centime and your general ledger.
- To check sync status, log in to Centime and click on the Sync Status icon at the top or far left toolbar.
- If the problem persists, please submit a ticket or contact the Centime customer success team via live chat (Mon-Fri 8 AM - 5 PM EST) or via email at cs@centime.com
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