My customer claims they are not receiving email reminders

Modified on Fri, 28 Apr 2023 at 04:08 AM

  1. Please check the customer's email address in the customer profile is correct and active. 
  2. You can request the customer to check their spam folders. 
  3. You can also add multiple email addresses from your customers' Payables team to receive reminder emails.
  4. If the problem remains, please submit a ticket or contact us via live chat (Mon-Fri 8 AM - 5 PM EST)

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